Mizu Spa in Grand Baie, Mauritius respects your privacy. This policy explains how we handle personal information when you visit our website, contact us or use our services.
Information We Collect:
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Personal Information: We may collect your name, contact details, booking requests, correspondence and payment records. Health or allergy information is used to assess suitability, with explicit consent or another lawful basis where required.
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Cookies: Our Wix website and embedded services may use cookies and collect device or browser information. Manage preferences through available cookie controls and browser settings. Blocking essential cookies may affect site functions.
How We Use Your Information:
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To Provide Services: We use information to answer enquiries, manage bookings, provide services and process payments. Lawful grounds may include your booking contract, legal obligations or legitimate interests, subject to your rights.
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Improving Our Services: We may review feedback and permitted website usage information to improve services and maintain site security. Optional tracking requires consent where applicable.
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Marketing Communications: With consent, we may send offers or updates. You may unsubscribe at any time without affecting earlier lawful processing or essential booking messages.
Information Sharing and Disclosure:
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Third-Party Service Providers: Hosting, communication and payment providers may process information, including Wix and WhatsApp when you use it. Overseas processing is subject to applicable data-transfer requirements.
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Legal Compliance: We may disclose information when required by law or necessary to respond to lawful requests, resolve disputes or protect legal rights.
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We do not sell your personal information. Access and disclosure are limited to the purposes described here.
Data Security and Retention:
We use reasonable safeguards, but no system is completely secure. Records are kept only as needed for services, accounting, legal duties and disputes, then deleted or anonymised.
Your Privacy Choices:
Under Mauritius data-protection law, you may request access, correction, erasure or restriction, and object to processing, subject to legal conditions. You may withdraw consent and complain to the Data Protection Commissioner. Missing essential information may prevent a booking.
Children’s Privacy:
Bookings for guests under 18 require a parent or guardian. Children’s information requires applicable safeguards and parental consent where necessary. Contact us if you believe information was supplied without appropriate permission.
Changes to This Privacy Policy:
We may update this policy as our services or data practices change. Updates appear here, with further notice or consent where required.
Contact Us:
For privacy enquiries or requests, use this page’s booking or WhatsApp button, or speak to the Mizu Spa reception team. We may verify your identity before acting.
Thank you for choosing Mizu Spa. Please review this policy alongside our Terms & Conditions.